Frequently 
Asked 
Questions

Can't find the answer your looking for?

We've shared some of our most frequently

asked questions here to help you out. 

When Should I Place My Order?

All orders should be received by phone or email no later than 4:00pm on the business day prior to the order.  Some specialty items and requests may require additional notice.  We always do our best to accommodate late requests whenever possible.

2

Do You Have A Minimum Order Amount?

A $80 minimum order, not including delivery or taxes applies.

3

Do You Provide Cutlery & Serving Utensils?

Please let us know if you require any disposable plates, napkins, cutlery or serving utensils. A small charge may apply.

4

What If I Need To Make Changes/Cancel?

We have a minimum 48-hour cancellation policy, that is if you need to make any changes or cancel an order. We always do our best to accommodate any last-minute changes.  Please note any last minute changes the day of your order may be subject to a service fee. 

5

Can I Request A Delivery Time?

We always do our utmost to have deliveries arrive at the requested time, but we may be earlier than requested. Our delivery staff are not responsible to set-up of any food being delivered. Please let us know if you need assistance with set up and we can arrange staff.

6

Is There A Delivery Charge?

A delivery charge will be added to the order depending on your location. Please ask customer service to confirm the charge.

7

What If I Have Dietary Restrictions?

We do our very best to accomdate to all dietary restrictions such as Vegan, Diary Free, Gluten Free, Nut Free and any there allergies that you may have. Small charge may apply.  

Citrus Fruits

Still Have Questions?

Please give our customer service a call at 905-820-9944 or email us at info@freshlymade.com and we will do our best to answer all your questions.